If you’re running a Software as a Service (SaaS) business, your customers will expect a Service Level Agreement (SLA) from you. This post will give you a high level overview of SaaS Service Level Agreements, and what should be included in them.
Legal Counsel to SaaS and IT Companies – Law Office of K.S. Kader, PLLC.
@TheSoftwareAttorney – Software Business Law and Data Privacy Law.