DC Software Business Attorney – Law Office of K.S. Kader

DC Software Business Attorney – Law Office of K.S. Kader

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Tag: service level agreement

The Anatomy of a SaaS Service Level Agreement (SLA)

March 20, 2020business law, dc tech, saas, saas sla, service level agreement, software as a service, tech companies, tech lawKS Kader

If you’re running a Software as a Service (SaaS) business, your customers will expect a Service Level Agreement (SLA) from you. This post will give you a high level overview of SaaS Service Level Agreements, and what should be included in them.

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About Shahed Kader

Managing Attorney Shahed Kader worked in sales and growth for software companies for 10 years while attending law school at night. He managed the partnership that led to LocalVox’s acquisition, helped Stack Overflow better their sales and marketing collaboration, and led Aptible from $300,000 to over $10 million annual recurring revenue (ARR) leading sales – giving him an unmatched understanding of how technology companies function and grow.

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