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Tag: service level agreement

The Anatomy of a SaaS Service Level Agreement (SLA)

March 20, 2020business law, dc tech, saas, saas sla, service level agreement, software as a service, tech companies, tech lawKS Kader

If you’re running a Software as a Service (SaaS) business, your customers will expect a Service Level Agreement (SLA) from you. This post will give you a high level overview of SaaS Service Level Agreements, and what should be included in them.

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