Building a referral (or partner) program is a method often employed by Software-as-a-Service (SaaS) companies to grow, without the need to hire tons of sales representatives. Just like any other business arrangement, there should be an appropriate written agreement in place between your business and the referral partner outlining how the arrangement will work with provisions to protect your business. If your SaaS company is planning to build out a referral program – this post will give you a high level overview of what should be in a referral program agreement.
When selling your Software-as-a-Service (SaaS) products, your enterprise customers may want to negotiate, redline, and push back on your contract. Some of their asks are reasonable, but there should be some clear non-negotiables. This isn’t about the business terms, how many seats you’re selling, or your price – but rather provisions that protect your company, and save you from liability. This post will give you an overview of 8 non-negotiables of your SaaS agreement.